Terms & Conditions | Meda Esthetic

Last updated: March 11, 2026

These Terms and Conditions govern the relationship between the customer ("Customer") and Meda Esthetic Lukic, a specialist studio for aesthetic treatments based in Zurich.

By booking, purchasing, or using a service, the Customer confirms that they have read, understood, and agree to the following terms.

Note on English language content: This website provides English language content to accommodate Switzerland's multilingual and international community. The provision of English content does not constitute an offer of services to persons residing outside of Switzerland.

1. Company information

Meda Esthetic Lukic
Goldbrunnenstrasse 149
8055 Zürich
info@meda-esthetic.ch

Legal form: Sole proprietorship

This address is the legally registered seat of the company and is provided according to Art. 3(1)(s) of the Swiss Unfair Competition Act (UWG).

Studio address (where services are provided):

Meda Esthetic
Schaffhauserstrasse 131
8152 Glattbrugg

2. Nature and legal qualification of services

All services offered are non-medical, aesthetic treatments for improving appearance and well-being.

Customers are responsible for deciding whether an aesthetic service is suitable for them.

No medical services, diagnoses, or health treatments are offered. No medical data is requested or stored.

3. Appointment booking and legal acceptance

A contract is formed when the Customer makes a booking request (online, by phone, SMS/WhatsApp, or in person) and Meda Esthetic Lukic confirms it. By booking or signing a studio intake form, these terms are accepted.

In rare cases, we may need to decline or reschedule an appointment.

If we need to reschedule your appointment, you naturally have the right to cancel free of charge.

4. Cancellation, rescheduling, and no-show policies

Cancellations and rescheduling are possible under the following conditions:

Appointments can be cancelled or rescheduled free of charge up to 24 hours in advance.
Cancellations within 24 hours before the appointment may incur a fee of up to 50% of the service price.
No-shows may be charged a fee of up to CHF 80.
This policy also applies to bookings made with vouchers or special offers.

In case of illness, emergencies, or other unforeseen circumstances (e.g., childcare, transport issues), please contact us. We will find an individual solution.

5. Prices and payment

Prices are stated in Swiss Francs (CHF) and include 8.1% VAT.

Payment is due immediately after the service, unless otherwise agreed.

All payments must be made in Swiss Francs (CHF). Payments in other currencies are not accepted.

Accepted payment methods: Debit and credit cards, TWINT, or cash.

Vouchers/special offers must be presented before payment.

We reserve the right to adjust prices, but will honor confirmed bookings.

6. Customer obligations

The Customer is responsible for:

Ensuring that they are in a condition suitable for non-medical aesthetic treatments.
Having no medical concerns against such treatments.
Informing the practitioner about basic sensitivities or preferences (e.g., skin sensitivity, cosmetic allergies).
Following general post-treatment instructions (if available).
Arriving in a clean and hygienic condition appropriate for the booked treatment.
Informing us in advance if they are pregnant or breastfeeding. Certain treatments may not be suitable in these cases.

Customers must be at least 18 years old. Services for persons under 18 are only provided with written consent from a legal guardian. The legal guardian must be present during the appointment.

Customers with concerns about possible interactions with medical conditions are advised to consult a doctor.

If you have any accessibility or mobility needs, please let us know when booking so we can prepare for your visit.

Our studio has limited space. Companions without a scheduled appointment are asked to wait outside. For hygiene reasons, we also ask that pets not be brought into the studio or waiting area. We appreciate your understanding.

7. Treatment process and individual adjustments

Any treatment can be paused or stopped at any time — no explanation required.

Sensitivities to sounds, scents, lighting, or touch can be communicated before the appointment. We adjust the environment accordingly.

Individual preferences regarding privacy or treatment process are taken into account. The same applies to preferred name, pronouns, or form of address.

8. Right to refuse or terminate service

We reserve the right to refuse or discontinue services in the following cases:

Inappropriate, disrespectful, or aggressive behavior.
Visible signs of infection, open wounds, or contagious skin conditions, or signs that the Customer may need medical rather than aesthetic care.
Hygiene risks or concerns regarding personal safety.

9. Products and sales

We may recommend or offer cosmetic products in connection with treatments. These products:

Are sold with manufacturer instructions.
Are used at the Customer's own discretion.
Comply with Swiss cosmetic regulations and are obtained exclusively from official dealers.

Meda Esthetic Lukic is not liable for individual skin reactions caused by the use of products, unless these are due to demonstrable negligence.

10. Vouchers and special offers

Vouchers are valid for 12 months from the date of issue, unless otherwise stated.
They are non-transferable, non-refundable, and cannot be exchanged for cash.
Offers cannot be combined unless expressly stated.
Expired vouchers cannot be accepted.

11. Treatment cycles

Certain treatments are offered as structured multi-session cycles with dedicated cycle pricing.

The cycle price must be paid in full at the time of booking.
Purchased cycles are non-refundable. In justified cases, a substitute treatment of equal value may be offered.
Unused sessions within a cycle expire 12 months from the date of purchase.
Cycles are not transferable to other persons.

12. Image use and consent

Photos or testimonials are only used with your written consent.

You can revoke consent at any time. We will remove the content from our own channels within a reasonable timeframe. Revocation does not affect the lawfulness of use that occurred while consent was in place.

Content that has already been shared or cached by third-party platforms may not be removable by us.

13. Personal belongings

We are not responsible for personal belongings left at the studio. Please take care of your valuables during your visit.

14. Limitation of liability

We are only liable for gross negligence or intentional misconduct. We are not liable for:

Minor/temporary cosmetic reactions.
Unsatisfactory results where services were properly provided.
Problems due to undisclosed sensitivities or non-compliance.

Treatment results may vary depending on skin type, lifestyle, and individual reaction. A guarantee for specific results cannot be given.

Complaints must be submitted in writing (by email or postal mail, see Section 18) within 14 days. We aim to respond within 14 days and will work with you to find a fair resolution.

15. Appointment punctuality

We strive to keep to scheduled appointment times. Should unexpected delays occur on our part, we appreciate your patience and will make every effort to minimize any waiting time.

16. Intellectual property

All content (texts, logos, designs) is protected. Use without written permission is not permitted.

17. Privacy

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (nFADP). Further information can be found in our Privacy Policy.

18. Communication

Official communication channels for cancellations, complaints, and legal notices: email (info@meda-esthetic.ch) and postal mail.

General inquiries: by phone at +41 79 840 88 13.

Cancellations via SMS or WhatsApp are accepted as a courtesy. They are not considered received until confirmed by us.

Our forms may ask for your preferred language of communication. Formal and legal correspondence (e.g., consent forms, contracts, complaints) is conducted in German or English only.

19. Applicable law and jurisdiction

Swiss law applies. Jurisdiction is Zurich, Switzerland. The language of proceedings is German.

20. Changes to these terms

We may update these Terms and Conditions from time to time. The current version is always available on our website. We will inform you of significant changes. Continued use of our services after an update is considered acceptance of the revised terms.

21. Force majeure

We are not liable for service interruptions or delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, power outages, or official orders. In such cases, affected appointments will be rescheduled at no cost.

22. Severability clause

If a provision is invalid, the remainder of these terms remains valid. Invalid provisions will be replaced by valid ones that come closest to the purpose of the invalid provisions.

For questions regarding these terms, please contact us at info@meda-esthetic.ch.